How to Streamline Housekeeping for a Flawless Guest Experience

A clean room is a basic expectation for any guest, but a flawlessly clean property is what sets a boutique hotel apart. Streamlining your housekeeping operations not only improves guest satisfaction but also boosts staff morale and efficiency.

1. Use a Digital Task Management System

Ditch the paper checklists and walkie-talkies. A digital system, like the one included in ClarityOps, allows you to create and assign cleaning schedules automatically based on check-ins and check-outs. Staff can view their assignments on their mobile devices, mark tasks as complete in real-time, and report any issues instantly.

2. Create Standardized Checklists for Every Room

Consistency is key. Develop detailed cleaning checklists for each room type. This ensures that every cleaner follows the same high standards, from the way the bed is made to the placement of amenities. Laminate these checklists and keep them in the cleaning carts for easy reference.

3. Empower Your Staff to Report Maintenance Issues

Your housekeepers are the eyes and ears of your property. Encourage them to report any maintenance issues they find, such as a leaky faucet or a broken lightbulb, directly through your task management system. This proactive approach allows you to fix problems before they become guest complaints.

4. Schedule Regular Deep Cleans

Regular deep cleaning is essential for maintaining the long-term quality of your property. Create a rotating schedule for deep cleaning tasks that don’t need to be done daily, such as cleaning carpets, washing curtains, and flipping mattresses.

5. Recognize and Reward Great Work

Housekeeping is hard work. Acknowledge your team’s efforts and celebrate positive guest feedback related to cleanliness. A little recognition can go a long way in motivating your staff to maintain high standards.